Customer Service

Our 7 Point Customer Service Pledge

Hello Partygoers,

Here at Couples Costumes we take customer service seriously. We believe that each and every one of you deserves respect and acknowledgement. As such, we make this commitment to each and every one of our customers:

  1. We Don’t Make Promises We Can’t Keep
    That’s right we make some pretty big guarantees, and we will never make a promise we can’t keep. We promise to deliver quality costumes and we mean to deliver. You can count on it.
  2. We Listen To What You Have To Say
    If you have a question, comment, or complaint make your voice heard and we will listen. We depend on the valued feedback of our to make sure that we are customers delivering top-flight service. We want to hear from you!
  3. We Deal With Complaints, Take Responsibility, And Fix It
    How often do you hear a company say that! That’s right we are big on integrity – we take responsibility.   So if you are unhappy or have a complaint we will deal with it in a straight forward and honest way. We are human too, so if we screw up we will fix it.
  4. We Are Committed To Building Exceptional Business
    We started Couples Costumes because we enjoy parties and helping others find that unique costume that fits them. And that is our gift to you… we want to help you have a great party, event, or holiday!
  5. We Know What Works
    After having personally handled thousands of costumes and holding haunted houses and other costume events we know what makes a good costume.  I’ve been in the business for over 10 years and I know quality when I see it.
  6. We Are True Halloween Junkies
    We eat, sleep, and breathe costumes, event planning, and partying!  We do what we do because we love to provide an amazing experience for our customers.  We guarantee that when you receive your costume yo will be thrilled.
  7. Communication Is The Key
    If you need to contact us about any issues you are having with the site or anything else don’t hesitate to contact us at:

[email protected]